OUTSIDE AUSTRALIA:
THE DELIVERY FEE WILL BE CALCULATED PRIOR TO DELIVERY BEING SENT. WRITTEN CONFIRMATION OF ACCEPTING CHARGES VIA EMAIL REQUIRED BEFORE THE ORDER IS PROCESSED.

SECURITY DETAILS
COLLECTION OF INFORMATION
IN ORDER TO USE THE FLOORKING.COM.AU WEBSITE, WE MAY REQUIRE INFORMATION FROM YOU IN ORDER TO PROVIDE THE BEST SERVICE POSSIBLE.

ALL CORRESPONDENCE MAY ALSO BE COLLECTED AND STORED, PARTICUARLY IN REGARD TO SALES, SUPPORT AND ACCOUNTS, INCLUDING EMAILS.

ANY INFORMATION COLLECTED BY FLOORKING BRYCE & DUNCAN PTY LTD IS COLLECTED VIA CORRESPONDENCE FROM YOU.

USE OF COLLECTED INFORMATION

ANY DETAILS COLLECTED FROM FLOORKING CUSTOMERS IS REQUIRED IN ORDER TO PROVIDE YOU WITH OUR PRODUCTS AND / OR SERVICES.

CORRESPONDENCE IS RECORDED IN ORDER TO PROVIDE SERVICE REFERENCES, AND TO ASSIST OUR STAFF.

STORAGE OF COLLECTED INFORMATION

THE SECURITY OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US. WHEN YOU ENTER SENSITIVE INFORMATION (SUCH AS CREDIT CARD NUMBERS) ON OUR WEBSITE, WE ENCRYPT THAT INFORMATION USING SECURE SOCKET LAYER TECHNOLOGY (SSL). WHEN CREDIT CARD DETAILS ARE COLLECTED, WE SIMPLY PASS THEM ON IN ORDER TO BE PROCESSED AS REQUIRED. WE NEVER PERMANANTLY STORE COMPLETE CREDIT CARD DETAILS.

WE FOLLOW GENERALLY ACCEPTED INDUSTRY STANDARDS TO PROTECT THE PERSONAL INFORMATION SUBMITTED TO US, BOTH DURING A TRANSMISSION AND ONCE WE RECEIVE IT.

IF YOU HAVE ANY QUESTIONS REGARDING PRIVACY AND SECURITY OF YOUR PERSONAL INFORMATION, DO NOT HESISTATE TO CONTACT US AT sales@floorking.net.au

NO CUSTOMER DETAILS WILL BE PROVIDED TO ANY THIRD PARTY, UNLESS LEGALLY REQUIRED TO DO SO.

NO ACCOUNT, CARD OR PRIVATE INFORMATION WILL BE GIVEN TO ANY THIRD PARTY, IN ANY CIRCUMSTANCE, UNLESS LEGALLY REQUIRED TO DO SO.

REFUND OF GOODS.
REFUNDS WILL ONLY BE GRANTED WHERE THE PRODUCT IS PROVEN TO BE FAULTY. PROOF OF PURCHASE IS REQUIRED. FAULTY GOODS OR SHORT DELIVERIES MUST BE NOTIFIED, IN WRITING, WITHIN 5 WORKING DAYS.

EXCHANGE OF GOODS.
GOODS CAN BE EXCHANGED, AT OWNERS EXPENSE, WHEN THE ORIGINAL GOOD(S) ARE IN ORIGINAL, SALABLE CONDITION – PROOF OF PURCHASE IS REQUIRED. FLOORKING RESERVES THE RIGHT TO REFUSE EXCHANGE OF GOODS.